Return and Refund Policy

Last updated: March 04, 2025

Thank you for purchasing Web Artisan Pro. We value your satisfaction with our software.

This Refund Policy outlines the conditions under which we process refund requests for our digital products. Please review this policy carefully before making a purchase.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named Web Artisan Pro.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PE Viacheslav Goriunov, Yerevan, 0002.
License refers to the rights granted to You to use the Application in accordance with the End-User License Agreement.
License Key means a unique alphanumeric code provided by the Company upon purchase that activates the Full Version of the Application.
Trial Version refers to the version of the Application that is available for a limited time period at no cost, which provides temporary access to premium features for evaluation purposes.
Full Version refers to the version of the Application that requires payment and provides complete access to all features and functionality.
Subscription refers to a recurring payment model that provides access to the Application for the duration of the active subscription period.
Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store), Google Inc. (Google Play Store), or other platforms through which the Application may be purchased.
Service refers to the Application.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund Eligibility

Direct Purchases

For purchases made directly from our website or through our Application:

Standard Refund Period: We offer a 14-day money-back guarantee from the date of purchase.
- For users who have previously used the Trial Version, the refund period is limited to 7 days from the date of purchase.
- For users in the European Union, a minimum 14-day withdrawal period applies regardless of prior Trial Version usage, as required by applicable law.
Refund Request Process: To request a refund, You must contact Us at the email address provided below, including:
- Your order reference or invoice number
- The email address used for purchase
- Reason for requesting a refund
Refund Processing: Upon approval, We will process Your refund within 14 business days to the original payment method used for the purchase.

Application Store Purchases

For purchases made through an Application Store:

Store Policies Apply: Refunds for purchases made through Application Stores (such as Apple App Store or Google Play Store) are subject to the respective store's refund policies.
Application Store Process: To request a refund for such purchases, You must follow the Application Store's refund procedures. The Company has no direct control over these refund processes.
Our Assistance: We can provide purchase documentation or other assistance to help with your Application Store refund request, but the final decision rests with the Application Store.

Refund Limitations

Non-Refundable Scenarios

We reserve the right to deny refund requests under the following circumstances:

After Refund Period: Requests made after the applicable refund period has expired.
License Key Misuse: Evidence of License Key sharing, transfer, or other violations of the License Agreement.
Extensive Usage: Requests from users who have extensively used the Application's features and functionalities before requesting a refund.
Previous Refunds: If You have previously received a refund for any of our products.
Policy Violations: If You have violated our Terms of Service, EULA, or other applicable policies.
Application Updates: Changes, updates, or new versions of the Application released after your purchase are not grounds for a refund if the Application functioned as described at the time of purchase.

Subscription-Specific Policies

For subscription-based purchases:

Partial Period Refunds: We do not provide refunds for partial subscription periods unless required by applicable law.
Cancellation vs. Refunds: Cancelling a subscription prevents future charges but does not entitle You to a refund for the current subscription period.
Automatic Renewals: It is Your responsibility to cancel recurring subscriptions before they renew if You no longer wish to use the Service.

Special Circumstances

Technical Issues

If You experience technical issues with the Application that cannot be resolved by our support team within a reasonable timeframe:

Troubleshooting Requirement: You must work with our support team to attempt to resolve the issue before a refund may be granted.
Documentation: Technical issues must be documented and reproducible for a refund to be considered.
System Requirements: Refunds will not be granted if Your system does not meet the minimum requirements specified for the Application.

Accidental Purchases

For cases of accidental or duplicate purchases:

Prompt Notification: You must notify Us of the accidental purchase within 48 hours.
Verification: We will verify that the duplicate License has not been activated or used.
Documentation: You may be required to provide documentation supporting the claim of an accidental purchase.

Refund Process

Payment Processors

We process payments through authorized third-party payment processors, including but not limited to Paddle and other providers we may use in the future. Therefore:

Processor Policies: Refunds are subject to both our policy and the policies of the payment processor that handled your transaction.
Refund Processing: All refunds are technically processed through the respective payment processor that handled your original payment.
Processor Changes: We reserve the right to change our payment processors at any time. Any such change will not affect the terms of this refund policy.

Discretionary Nature of Refunds

Refunds are provided at the sole discretion of the Company and/or our payment processors, and are considered on a case-by-case basis. We reserve the right to refuse a refund if:

Fraud Evidence: We find evidence of fraud, refund abuse, or other manipulative behavior.
Policy Violation: You have violated our Terms of Service, EULA, or other applicable policies.
Excessive Refunds: You have requested refunds for our products multiple times.
Unreasonable Use: You have used the product extensively before requesting a refund.

How to Request a Refund

To request a refund for direct purchases:

Email your request to refund+legal@web-artisan.pro
Include your order number, purchase date, and the email address used for the purchase
Provide a brief explanation of the reason for requesting a refund

Alternatively, if you purchased through Paddle, you may also initiate your refund request directly through their customer portal or support channels.

Refund Amount

Discounted Purchases: For purchases made with discounts or during promotional offers, the refund amount will be limited to the actual amount paid by You.
Free Licenses: Licenses provided at no cost (including 100% discount promotions, educational licenses, partnership offers, etc.) are not eligible for refunds as no payment was made.
Currency Fluctuations: Refunds will be processed in the same currency as the original payment. We are not responsible for any differences due to currency exchange rate fluctuations between the time of purchase and the time of refund.

Processing Time

Review Period: We will review your refund request within 5 business days.
Refund Processing: Once approved, refunds will be processed within 14 business days.
Payment Method: Refunds will be issued to the original payment method used for the purchase.

Post-Refund Actions

Upon processing a refund:

License Deactivation: Your License Key will be deactivated
Access Termination: Your access to the Full Version features will be terminated
Reversion to Trial: If applicable, Your Application may revert to the Trial Version

Legal Rights

This Refund Policy does not affect your statutory rights as a consumer, including any applicable cooling-off periods or consumer protection laws in your jurisdiction.

For European Union consumers, the right to withdraw from the purchase within 14 days without giving a reason remains applicable as required by EU consumer protection laws.

If you have any questions about our Return and Refund Policy, please contact us:

By email: refund+legal@web-artisan.pro